This Refund Policy explains exactly how Rosalie Bags handles refunds once a returned item has made its way back to us, roughly how long the process typically takes from start to finish, and what steps you can take if something about your refund doesn’t seem right. If you’re looking for information on how to actually send an item back to us in the first place, including eligibility and return conditions, please check our separate Return Policy, which covers that side of things in much greater detail.

All dollar amounts referenced anywhere in this policy are processed and issued in USD.

How the Refund Process Actually Works

Once your returned bag physically arrives at our facility, our team carefully inspects it to confirm that it meets all of the conditions required for a refund things like being unused, unworn, and returned complete with its original packaging, tags, and any included accessories.

After that inspection has been fully completed, we’ll follow up with an email letting you know whether your refund has been approved, or in less common cases, declined, along with the reasoning behind that decision.

Approved refunds are always issued back to the exact same payment method that was originally used to place the order in the first place unfortunately, we’re not able to redirect a refund to a different card, a different account, or an entirely different payment method than the one you originally checked out with.

How Long the Whole Process Takes

Once we’ve received your returned item and completed our inspection, approved refunds are typically processed on our end within 10 business days.

That said, it’s worth keeping in mind that even after we’ve issued the refund from our side, your bank, PayPal, Venmo, or whichever payment provider you used may still need some additional time internally before the refunded amount actually shows up and reflects in your account balance.

If Your Refund Seems to Be Taking Longer Than Expected

If more time than expected has passed and you still haven’t seen your refund land in your account, here are a few practical things worth checking before reaching back out to us:

• Take a close look at your payment account or most recent statement directly
• Get in touch with your payment provider and ask specifically about their internal processing timelines
• Check in with your bank as well, since certain financial institutions are simply slower than others at posting incoming refunds

If you’ve gone through all of the steps above and you’re still in need of assistance, please reach out to us directly at support@rosaliebags.store, and we’ll dig into it together with you until it’s resolved.

Refused or Undeliverable Orders

If a delivery attempt is refused by the recipient for reasons that have nothing to do with shipping damage, a genuine carrier mistake, or an actual error on our part, we may need to deduct the original outbound shipping charge, along with any return fees charged by the carrier, from the total refund amount, where this applies.

Refunds Related to Damaged or Incorrect Items

If your refund request is connected to an item that arrived visibly damaged, was found to be defective, or simply wasn’t the correct product you’d originally ordered, there is no deduction whatsoever for the original shipping charges you paid. In these particular cases, we’ll also make every effort to move your refund through our system as quickly as we possibly can once the item has made it back to us. Full details on exactly how to report an issue like this are outlined in our Return Policy.

When Only a Partial Refund Applies

There are certain situations where only a partial refund may end up being issued instead of a full one for example, if a returned bag shows only minor, non-disqualifying signs of use that don’t fully prevent it from being returned, but do meaningfully affect its resale value once it comes back to us. Whenever a situation like this applies to your particular return, we’ll always walk you through the exact reasoning behind that decision clearly within the email confirming your refund outcome.

Refunds Involving Discounts or Promotional Codes

If your original order happened to be placed using a discount code, store credit, or some other kind of promotional offer at checkout, please keep in mind that any refund issued will reflect the amount you actually ended up paying after that discount was applied not the full, original list price of the item before any discount.

Refund Confirmation and Documentation

Once your refund has been fully processed on our end, you’ll receive a confirmation email summarizing the amount refunded, the payment method it was issued to, and the date it was processed, so you always have a clear record to reference if you ever need to follow up with your bank or payment provider.

Questions or Concerns About a Refund

If you have any questions at all about a refund that’s currently in progress, or one that you’ve already received and want to double-check, we’re always glad to help clarify exactly where things stand.

Registered Business Name: Nabsols LLC

Store Name: Rosalie Bags

Website: rosaliebags.store

Email: support@rosaliebags.store

Phone: +1 (512) 489-3201

Business Address: 1500 N Grant St Denver, Colorado 80203 United States

Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM 

Time Zone: (GMT-07:00 Mountain Standard Time, US & Canada)

Live Chat: Available 24/7

You’re also always welcome to reach out through our Contact Us page for any further assistance you might need.